UK HR Solutions Centre Manager
DIVISION: Human Resources
JOB LOCATION: Harrogate
REPORTS TO: HR Director – North West Europe
Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2015 sales of $23.28 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries.
A Fortune 150 company with 18,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics. Arrow provides specialized services and expertise across the product lifecycle. Arrow does this by connecting customers to the right technology at the right place at the right time and at the right price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company‘s industry-leading services.
As the successful candidate you will join the Arrow HR Team at a period of exciting change where you will have the opportunity to assist in the transformation of the current HR back office model, creating a business agnostic HR Service Centre for all administrative functions with a view to integrate further service lines into a best in class customer focused function.
The HR Service Centre Team Manager will manage, lead and develop the HR first line support service, ensuring the team is providing professional and effective advice, guidance and support service to internal and external customers in relation to administrative procedures. You will also be resolving more complex queries as escalated by the team in relation to HR policies, procedures and statutory requirements to support the HR Business Partnering team. Responsible for a team of 3 HR Service Centre Administrators across 3 geographical sites you will also be required to assist with the daily workload activities when appropriate.
In addition you will ensure that accurate and timely HR metrics are produced and developed as required by the business, including HR Service Desk related metrics (including feedback and customer usage, and weekly, monthly, quarterly and annual management information reports).
Furthermore you will help identify areas of continuous improvement or added value in relation to all HR transactional, processes and procedures, designing and delivering the required changes and escalating these as appropriate. You will also ensure the team are effectively trained and developed and that there are appropriate work structures in place to support this, including standard operating procedures.
This is an opportunity that would suit someone looking for the opportunity to really make a difference and with a passion and ability to drive change and make an impact.
Although based in Harrogate, the role will require regular travel to our offices Harlow and Braintree until such time as the team is geographically centralised.
- Being an integral part of developing and setting up Central HR administration services across the broader Arrow UK Organization
- Leading, coaching and developing teams of HR Administrators
- Creating and encouraging a culture of continuous improvement
- Ensuring HR processes are in tandem with Business needs
- Maintaining close working relationships with your HR Management groups
- Drives Results
- Customer Focus
- Talent Innovation
Skills and Experience
To be successful in this role you will be CIPD qualified, and have previous experience of leading a HR transactional / administration / shared services team.
With excellent interpersonal skills with a customer centric approach and ability to build effective working relationships, you will be resourceful with the ability to solve problems independently and able to identify improvements and design and deliver change as appropriate.
Additionally you will have up to date knowledge and understanding of employment law and its practical and appropriate application. You will also have the ability to organise and prioritise both your own time and the team‘s time effectively, forward plan and ensure that a variety of tasks with competing deadlines are dealt with appropriately.
You may have experience of the following: HR Service Desk Team Manager, Human Resources, Team Leader, Shared Services, Customer Service, Employment Law, HR Manager etc.
Hours of Work
The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role.
Please apply by e-mail to
We are looking forward to your application.
Arrow ECS AG
Tel. +49 (89) 89 93099-0
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